NSC Call Line Jammed with a Week to Go on Deadlines

COLUMBIA, S.C. — With only a week left before CMS’
accreditation and surety bond
deadlines hit Oct. 1 and 2, respectively, the National Supplier
Clearinghouse had this message today for DMEPOS providers:

NSC Customer Service Line Experiencing High Call
Volume

The NSC customer service line is experiencing a heavier than
normal call volume due to the approaching accreditation and surety
bond requirement deadlines. Due to the influx of calls, many
suppliers may receive a busy signal when dialing in. Callers are
reminded to allow at least two weeks for any documents, including
surety bond and accreditation information, to show as being
received in the NSC system.

Accreditation information is provided to the NSC by the
accrediting organizations. If the Accreditation Organization has
the correct information, the NSC system will be updated
accordingly. The NSC will send a letter to the supplier once the
information has been processed.

Callers seeking information on the accreditation and surety
bond requirements are encouraged to access the
NSC Self Service Tools and Top Links to review the
FAQs and the Accreditation and Surety Bond Exemption Chart, which
provide answers to many of the frequent questions received by the
NSC and the DME MAC Call Centers causing the high call
volumes.

Thank you for your patience during this time. It is
appreciated.