Massachusetts Creates Statewide Homecare Licensing System

BOSTON—Massachusetts Gov. Maura Healey signed into law an act that aims to improve homecare in the state by creating a licensing system for homecare agencies and establishing new standards to protect older adults, people with disabilities, families and the workers who care for them.

Healey said the licensing system is the first statewide licensing system for Massachusetts. The new law looks to create consistent standards of oversight to help ensure families can have confidence in the care their loved ones receive while supporting the dedicated workforce that makes it possible for more people to age safely and independently at home.

“Massachusetts families deserve peace of mind when they hire someone to care for their loved ones at home,” said Healey. “This law strengthens the safety, quality and accountability of homecare across Massachusetts, giving families confidence in the care their loved ones receive and supporting the dedicated workers who make independent living possible.”

The Executive Office of Health and Human Services (EOHHS), in collaboration with the Executive Office of Aging & Independence and the Department of Public Health (DPH), will oversee the licensing system. Under the law, agencies must obtain a state license before operating or advertising homecare services. EOHHS will have the authority to inspect and investigate agencies, enforce compliance with state standards, and deny, suspend or revoke licenses or impose penalties when agencies fail to meet legal requirements. Licensed agencies will be required to:

• Conduct background checks on employees
• Meet state standards for worker safety and consumer protection
• Provide training on topics including worker safety, abuse prevention and quality care
• Maintain workers’ compensation and liability insurance
• Meet operational, financial and ownership disclosure requirements established by the state
   

The law also establishes a Home Care Oversight Advisory Council to advise EOHHS on implementation and oversight of the licensing system, as well as a Home Care Worker and Abuse Stakeholder Advisory Committee to study safety issues affecting worker and consumer safety and recommend additional protections.