WellSky Launches AI-Powered Tool for Resident Care

OVERLAND PARK, Kansas—WellSky, a health and community care technology and services company, announced the launch of CareQueue, a new AI-powered capability within the WellSky Long-Term Care solution designed to help skilled nursing and long-term care teams identify and prioritize resident care needs in real time.

As resident acuity and clinical complexity continue to rise across skilled nursing and long-term care settings, providers face growing pressure to recognize changes in resident condition quickly and coordinate timely interventions. Yet many clinical teams still rely on manual chart reviews and fragmented workflows that make it difficult to identify priorities before issues escalate.

WellSky’s CareQueue functionality addresses these challenges by transforming real-time resident data into a workflow that surfaces priorities and flags changes in resident status, with nurses and care coordinators retaining full decision-making authority over all care actions. By giving teams a unified view of resident acuity and actionable next steps, the CareQueue workflow helps organizations shift from reactive care management to a more proactive and coordinated approach.

“Long-term care providers are telling us they need technology that does more than store information—they need tools that help their teams better understand where they should focus next,” said Bill Miller, chairman and CEO of WellSky. “CareQueue represents an important evolution in how AI can support frontline care teams. By turning resident data into meaningful clinical priorities, the CareQueue functionality helps organizations respond more quickly to changing resident needs and deliver the proactive, person-centered care residents and families expect.”

The CareQueue functionality connects resident care plans with active interventions, helping clinical teams complete documentation, meet compliance deadlines and avoid duplicate work. Unlike traditional retrospective reporting tools, this new tool surfaces priorities based on current resident acuity, helping clinical teams organize and address high-priority actions in real time.

“Our long-term care clients are caring for increasingly complex resident populations with teams that are under constant pressure,” said Tara Cox, vice president and general manager at WellSky. “The CareQueue workflow directly addresses that challenge, transforming the data already in the WellSky Long-Term Care solution into prioritized, actionable workflows and helping clinicians respond faster with confidence. This launch reflects our commitment to delivering technology that does more than document care. It helps care teams work smarter, stay focused and do their best work every day.”

The company said the CareQueue workflow will next feature AI-assisted care plan recommendations and suggested resident problems directly within the workflow as actionable items. These capabilities are designed to help integrate the care plan into day-to-day clinical workflows rather than treating it solely as a documentation requirement.