CenterWell, Conviva Announce Thyme Care Partnership

LOUISVILLE, Kentucky—Senior-focused primary care providers CenterWell Senior Primary Care and Conviva Senior Primary Care are now partnering with Thyme Care to provide cancer care support for eligible patients.

Through Thyme Care, patients in Florida, Georgia, Nevada, North Carolina, South Carolina, Tennessee and Texas have 24/7 access to a virtual team of oncology-trained clinicians, personalized navigation and proactive support that helps them manage their diagnosis, stay connected to their care team and avoid unnecessary hospital visits.

“Our primary care physicians build deep, trusted relationships with patients, which is the foundation for helping them live healthier, more fulfilling lives,” said Sanjay Shetty, president of CenterWell. “With Thyme Care, we are extending that same level of compassionate, coordinated care to the cancer journey. Our patients benefit from an extra layer of support, and our physicians gain a specialized team focused on improving outcomes and easing the burden of cancer care.”

Eligible CenterWell and Conviva patients have access to Thyme Care’s suite of services, including:

• Continuous, high-touch patient support: Thyme Care’s virtual team of oncology-trained nurse practitioners, nurses, social workers and care partners provides 24/7 access to navigation and support. The team helps patients manage symptoms, coordinate appointments and connect with high-value oncology practices for faster access to care.
• Access to community-based resources & social work support: Thyme Care identifies social and financial barriers to care and connects patients with local resources such as transportation, meal programs and financial assistance. Its oncology social workers provide specialized emotional and practical support, helping patients manage the challenges of treatment and maintain stability throughout their cancer journey.
• Palliative & urgent care support: Thyme Care provides proactive symptom management to prevent emergency visits and integrates palliative care early in the cancer journey to ensure treatment aligns with each patient’s goals and preferences.

“A cancer diagnosis is one of the most challenging and complex experiences that patients and their families will face in the health care system, often requiring them to navigate multiple providers and treatment decisions,” said Brad Diephuis, president and chief operating officer at Thyme Care. “Thyme Care extends the work of CenterWell’s primary care teams by providing continuous support that helps patients manage this complexity. Our collaboration demonstrates how primary and oncology care can work together to improve quality and lower costs. By integrating continuous support, proactive symptom management and palliative care, we are creating a model that helps patients navigate cancer with greater confidence and clarity.”

Patients in the locations listed can check with their providers and insurance companies to determine eligibility, should they need Thyme’s services.