CBI Home Health Renews Partnership With AlayaCare

TORONTO—CBI Home Health, one of Canada’s largest homecare and specialized community services providers, has renewed its agreement with AlayaCare, a cloud-based home and community care platform, for another three years. This renewal marks a new chapter in a long-standing partnership.

Since 2019, CBI Home Health and AlayaCare have worked together to modernize operations, beginning with the sale of CBI’s proprietary LinC and QCare software to AlayaCare in the original agreement. Since then, CBI Home Health has transitioned all legacy platforms to AlayaCare’s core platform, consolidating systems and aligning operations across the country.

“This renewed agreement is a reflection of the trust we’ve built over the years and our shared commitment to delivering exceptional care,” said Adrian Schauer, founder and CEO of AlayaCare. “We’re proud to continue working alongside CBI Home Health as they scale operations and elevate service delivery through technology.”

Throughout the partnership, the organizations have navigated the evolving health care landscape together, building resilience and deepening their collaboration. The decision to renew the agreement reflects a shared belief in the strength of their relationship and the value AlayaCare’s technology continues to bring to CBI Home Health’s operations, the companies said. 

“Over nearly seven years, we’ve built a strong, resilient relationship with CBI Home Health,” said Schauer. “This renewal represents a shared belief in the platform’s value and in our ability to drive impact together as Canadian health care innovators.”

From CBI Home Health’s perspective, the renewal signals both continuity and a shift in strategic focus.

“This renewal reflects our continued confidence in the platform’s ability to enable operational efficiencies and long-term value,” said Andrew Prahalad, vice president of IT at CBI Home Health. “It allows us to shift from implementation to optimization—unlocking the full strategic potential of operating on a national digital platform.”

“Our partnership has been a cornerstone of our digital transformation and operational progress,” said Neil King, president and COO of CBI Home Health. “This renewal marks the beginning of an exciting new phase—one that builds on a strong foundation and opens the door to continued innovation. Together, we’re advancing our shared commitment to delivering the highest care possible for our clients, their families and for the communities we serve.”

AlayaCare said its platform offers a unified foundation for CBI Home Health’s operations across Canada, enabling digitization across intake, scheduling, care planning and reporting. Company officials said with this renewed commitment, CBI Health is shifting its focus from system stabilization to growth, leveraging a trusted and familiar platform to scale services and innovate for the future.