Roundtrip, ESO Integrate on Non-Emergency Transport

PHILADELPHIA, Pennsylvania—Roundtrip, a digital solution for health care organizations to optimize non-emergency medical transportation (NEMT), and ESO, a data services and software provider for dispatch, EMS, fire departments, hospitals and state and federal agencies, announced the integration between Roundtrip and Logis Dispatch.

This integration combines Roundtrip’s Smart Response ride intake functionality with ESO’s Logis Dispatch solution, which offers intelligent decision support (IDS) and advanced automated planning capabilities that enable medical transportation companies to scale operations, reduce costs and optimize fleet efficiency. By automating both the ride intake and the planning process, the integration eliminates manual workflows, reduces human error and provides real-time visibility into ride statuses.

“This integration is a game-changer for transport companies eager to leverage technology as a strategic advantage to scale their operations,” said Brian Ryther, chief technology officer at Roundtrip. “This is about making copy/paste a thing of the past and giving dispatchers one fewer screen to monitor.”

The Roundtrip Logis Dispatch Integration delivers tangible benefits for end users:

• Eliminate Manual Processes: Data transfer reduces human error and ensures patient needs are met.
• Enhance Visibility: Live status updates keep dispatchers and ride bookers informed, reducing confusion and improving health system relationships.
• Increase Ride Volume: Automated planning speeds up ETA responses, allowing companies to take on more transports.
• Simplify Dispatcher Workflows: Reduce time on task by eliminating redundant portals and screens.
• Scale Operations: Intake and process more rides without manual intervention, even with limited staffing.

“Our partnership with Roundtrip represents the future of intelligent CAD solutions for non-emergency medical transport,” said Gil Glass, senior vice president of customer operations at ESO. “Together, we’re revolutionizing how transportation companies manage orders, fleets and networks. This integration not only enhances efficiency but also improves patient outcomes by ensuring rides are planned and executed seamlessly.”