IntellaTriage Launches New Patient Engagement Service

BRENTWOOD, Tennessee—IntellaTriage, an after-hours nurse-first triage solutions provider, introduced a new patient engagement service that aims to elevate the patient experience for hospice and home health providers. With the launch of this service, the company said it intends to provide post-admission check-ins, visit utilization mapping, end-of-life education and create additional touchpoints for patients and their families.

“We have been conducting tuck-in calls for our clients for years with excellent results, which led us to explore a more formalized approach to patient engagement,” said Daniel Reese, CEO of IntellaTriage. “We have found that nothing replaces direct outreach from a real nurse in real-time when it comes to actually moving the needle on patient outcomes. Our dedicated team of nurses has the expertise and resources to deliver the compassionate care needed, without adding to the workload of an already stretched clinical workforce in the field. This service represents a rare alignment of improved patient care and enhanced financial performance for our partners, and we’re excited to help them improve engagement across the care continuum and usher in a new era of quality care.”

The patient engagement service aims to utilize a comprehensive approach to connecting with patients and their families beyond routine home visits. By working with providers to tailor care plans to individual needs and offer consistent nurse support, the service seeks to foster stronger patient relationships. 

The company said its new service line aligns with ongoing and recent Centers for Medicare & Medicaid Services quality care initiatives that seek to focus on outcomes and overall care coordination.