NTT Data, Duke Health Collaborate on New In-Home Care Model

PLANO, Texas—NTT Data, a global health care information technology company, and Duke Health, an academic and health care system, have partnered in an effort to create an interactive model for augmented homecare delivery.

“This partnership is focused on using advanced digital technology to address a broad range of patient needs efficiently and cost-effectively,” said Emily Norboge, chief research informatics officer at the Duke Cancer Institute. “This approach for in-home care advances our mission to deliver the best medical outcomes with positive experiences for our patients and staff.”

“This groundbreaking approach revolutionizes health care by turning the patient’s home into a human-centered and high-value care setting,” said John Frownfelter, lead for data-driven health at NTT Data. “Today’s models for care at home continue to limp along with insufficient resources and piecemeal technologies. We are taking today’s best practices to the next level with the power of automation and generative AI.”

This new homecare model aims to integrate multiple technologies, including a generative artificial intelligence (AI)-driven virtual agent from Ellipsis Health, automation, device interoperability, remote patient monitoring and a patient application and portal. The solution intends to keep medical staff in contact with patients, ensuring someone is always in the loop on a patient’s status while allowing patients to receive more care at home.

To begin development of this new care delivery model, all parties plan to work together in developing a clinical trial. This trial aims to test the patient experience and usability of an AI virtual agent in conducting education and technical support for remote patient monitoring devices.

“Ellipsis Health is proud to support this innovative approach to transforming homecare delivery for patients,” said Mainul Mondal, founder and CEO of Ellipsis Health. “By integrating our AI virtual agent with NTT Data’s solution, we enhance patient access to holistic, personalized care, empowering families and caregivers with vital data and insights while reducing the burden on health care professionals. This initiative offers significant support for our loved ones during their health care journeys, ensuring that compassionate, efficient and comprehensive care is accessible to everyone, right in the comfort of home.”