Gentiva Selects HHAeXchange to Support its Homecare Agencies in 4 U.S. Markets

NEW YORK—HHAeXchange, a provider of homecare management solutions for providers, managed care organizations (MCOs) and state Medicaid agencies, announced a new partnership with personal care services provider Gentiva. The Texas-based company’s agencies throughout the United States—some of which operate under the Girling Personal Care brand in certain markets—will utilize HHAeXchange’s Enterprise Platform solution, which features enhanced scheduling, billing, compliance and workflow efficiencies. 

“We are proud to support Gentiva in streamlining their operations to continue providing top-quality patient care,” said HHAeXchange President Stephen Vaccaro. “We’re honored by Gentiva’s selection of HHAeXchange and look forward to providing their team with excellent service.”

Gentiva connected with HHAeXchange years ago through mutual industry contacts and kept up with the company’s progress. Later, when Gentiva began to evaluate its Texas agencies’ need for a new solution, it spent 18 months investigating and vetting major vendors in the homecare management software space. Seeking a third-party, EVV-agnostic, cloud-based system, Gentiva narrowed the pool to two vendors who could meet the company’s needs while enhancing caregivers’ mobile experiences through simplified scheduling and coordination options. However, as Gentiva Personal Home Care President Richard Bruner pointed out, cost-effectiveness and EVV prowess factored heavily into the final decision, which led to the selection of HHAeXchange.

Through the implementation of the Enterprise Platform, the Gentiva team hopes to simplify administrative processes and create efficiencies across all operations, leading to enhanced cost savings and improved staff management. The company’s previous solution required intensive paperwork for all non-caregiver needs, such as field supervisor visit capture. HHAeXchange’s form-building features will contribute to the establishment of a paperless platform.

“We are confident in our selection of HHAeXchange to provide a single solution and training platform for all our current state EVV and aggregator needs, thus elevating our personal care services and boosting agency efficiency,” Bruner said. “Previously, implementing EVV interfaces with all of our different state Medicaid agencies strained IT resources. HHAeXchange eliminates that issue for us, and the caregiver mobile app will lead to improved hours capture, visit compliance, and reduced time spent on manual processes for the coordinators.”

HHAeXchange was recently chosen to provide the state-funded EVV system for providers in Texas. The company’s leadership also said it is committed to forging relationships with other agencies in the state to understand the best ways to meet caregivers’ needs.