FirstLight Home Care Invests in Leadership Team with EVP of Experience and Innovation, Kristen Duell

CINCINNATI, Ohio—FirstLight Home Care, a provider of homecare services, announced that Kristen Duell has joined the company as the executive vice president of experience and innovation.

“We are excited to have Kristen join our team,” said Glee McAnanly, president and CEO of FirstLight Home Care. “She is a dynamic leader passionate about enriching the client, caregiver, and franchisee experience. Her vision and commitment to shaping the future of the home care industry through disruptive ideas will undoubtedly impact the growth of our franchise owners.”

Duell has more than 20 years of experience in the health care industry. She joins FirstLight from Home Care Pulse, where she acted as chief marketing officer.

Recently, Duell was selected as one of Aging Media’s 2023 Future Leaders, under 40, in-home health and homecare. Duell is dedicated to continually looking at ways to innovate using technology and improve the experience of clients, caregivers, franchise owners and partners.

With her commitment to driving transformative initiatives and promoting a culture of innovation, Duell will play a vital role as FirstLight expands into new markets and continues transforming the care continuum.

“I am thrilled and honored to work with every aspect of FirstLight Home Care,” said Duell. “My goal is to explore innovative ways to differentiate us while enhancing overall satisfaction. The homecare industry is at a pivotal time in which we must think and do things differently. Our aging population demands it, and FirstLight is up to the challenge. I look forward to helping accelerate that change.”

“We are excited to have the experience Duell brings to the business as we prepare to announce other key initiatives during our national conference September 28-30 that will further enable our franchise owners, their caregivers and team members,” McAnanly said.