CMS MAC Satisfaction Indicator (MSI) Registration Closes Sept. 30

The MAC Satisfaction Indicator (MSI) is a tool the Centers for Medicare and Medicaid Services (CMS) will use to measure your satisfaction with the Medicare claims administration contractor(s) that serve you.The contractors and CMS will use the results of the MSI to improve the level of service offered to all Medicare Fee-For-Service (FFS) providers.

To register, complete the application, which should take less than one minute. CMS will randomly select a sample from a list of providers who register to become participants. The MSI allows providers the opportunity to influence CMS’s understanding of Medicare contractor performance. According to CMS, “The goal of the MSI is to evaluate these experiences and determine the key drivers of customer satisfaction.In addition, CMS will use the results of the MSI to monitor trends, improve oversight and increase the efficiency of the Medicare program.” For more information, visit cms.gov.