HomeCare Experts

For updates on legislative and regulatory issues, the inside scoop from Washington and advice on better ways to run your business, check these exclusive HomeCare columns every month.

Accreditation Now

Mary Ellen Conway, RN, BSN, is president of Capital Healthcare Group, LLC, Bethesda, Md., which provides health care management expertise in accreditation preparation and survey follow-up, operations assistance, design of quality improvement programs and outcome measures. She can be contacted by phone at 301/896-0193 or through www.capitalhealthcaregroup.com.

It's All About Orders

Don't get foiled by avoidable mistakes

The Bottom Line

Miriam Lieber is president of Lieber Consulting, Sherman Oaks, Calif., specializing in operations management and reimbursement for the HME industry. You can reach her at 818/789-0670 or by email at miriam@lieberconsulting.com.

Essential Components of Efficiency

Follow these three simple steps to improve

Sales Notebook

Louis Feuer is president of Dynamic Seminars & Consulting Inc. and the founder and director of the DSC Teleconference Series, a teleconference training program. He can be reached at www.DynamicSeminars.com or by phone at 954/435-8182.

Benefit From Complaints

Prepare your business to handle negative customer feedback in a beneficial way

Washington Wit & Wisdom

A specialist in health care legislation, regulations and government relations, Cara C. Bachenheimer is senior vice president, government relations, for Invacare Corp., Elyria, Ohio. Bachenheimer previously worked at the law firm of Epstein, Becker & Green in Washington, D.C., and at the American Association for Homecare and the Health Industry Distributors Association. You can reach her by phone at 440/329-6226 or by e-mail at cbachenheimer@invacare.com.

PMD Prior Authorization

Will nationwide application be a reality later this year?

AAHomeCare Update

Tom Ryan is the President and CEO of the American Association for Homecare. He can be reached at (202) 372-0753 or tomr@aahomecare.org.

Tyler J. Wilson is former president and CEO of the American Association for Homecare, headquartered in Arlington, Va. He can be reached at tylerw@aahomecare.org. For more information on critical homecare issues, visit the association’s website at www.aahomecare.org.

Wayne Stanfield is former vice president of provider relations at the American Association for Homecare, and former president and CEO of the National Association of Independent Medical Equipment Suppliers (NAIMES). Wayne is co-owner of a northern Virginia DME supplier and executive director of the Home Care Alliance of Virginia (HCAV). You can reach him at 434-572-6779 or wstanfield@hcav.com.

5 Ways to Support HME

Grow your competitive advantage by supporting our industry

Working Down Denials

Sarah Hanna is a reimbursement consultant and vice president of ECS Billing & Consulting, Tiffin, Ohio, and specializes in proper billing protocols, Medicare coverage guidelines and billing office procedures. She can be contacted at 419/448-5332 or sarahhanna@bright.net.

Additional Documentation Requirements

Stay aware of medical coverage changes and what written proof you need upon request.

Compliance University

Neil B. Caesar is president of the Health Law Center (Neil B. Caesar Law Associates, PA), a national health law practice in Greenville, S.C. He also is a principal with Caesar Cohen Ltd., which offers compliance training, outsourcing and consulting and the author of the Home Care Compliance Answer Book. He can be reached By e-mail at ncaesar@healthlawcenter.com or by telephone at 864/676-9075.

Train to Follow the Rules

Lead your employees toward compliance with knowledge and teamwork

Law School

Jeffrey S. Baird, Esq. is chairman of the Health Care Group at Brown & Fortunato, P.C., a law firm based in Amarillo, Texas. He represents pharmacies, infusion companies, home medical equipment companies and other health care providers throughout the United States. Baird is board-certified in health law by the Texas Board of Legal Specialization. He can be reached at 806/345-6320 or jbaird@bf-law.com.

Understand Oxygen Rental Periods

What it means to restart the 36-month cap

Marketing Matters

Colette Weil is managing director of Summit Marketing, Mill Valley, Calif., a consulting firm specializing in strategic marketing and program development. You can reach her at cweil@summitmktg.com or 415/388-5303.

Harness the Power of Your Story

Even as marketing technology develops, the story remains your most dominant sales tool

Washington Outlook

Seth Johnson is vice president of government affairs for Pride Mobility Products Corp. and is based in Washington, D.C. He is also the vice-chair of the AAHomecare Rehab and Assistive Technology Council. In his role with Pride, Johnson lobbies on Capitol Hill, the White House and CMS on major policy issues impacting rehab providers. Before joining Pride, Johnson was the vice president of government affairs for AAHomecare.

Application of Bid Rates

CMS looks to use these numbers for non-bid areas and exempt items


Wayne Stanfield is former vice president of provider relations at the American Association for Homecare, and former president and CEO of the National Association of Independent Medical Equipment Suppliers (NAIMES). Wayne is co-owner of a northern Virginia DME supplier and executive director of the Home Care Alliance of Virginia (HCAV). You can reach him at 434-572-6779 or wstanfield@hcav.com.

Fool’s Gold

Medicare reimbursement fees are arbitrary and artificial, bearing no resemblance to actual HME/DME...

Case Studies

Edward Vishnevetsky is a health-care attorney and commercial litigator at Munsch Hardt Kopf & Harr, P.C., and frequently speaks and writes on the topic of Medicare audits at the state and national level. He can be reached at 214-855-7546 or evish@munsch.com. Learn more at www.munsch.com.

You’ve Been Served

Though far from common, OIG subpoenas are increasingly appearing in DMEPOS locations

Shelly Sez

Shelly Prial is a well-known authority on the HME/DME industry and president of Prial Consulting. He and his wife Thelma can be reached at shelly.prial@att.net.

It's All About Attitude

Support your associations and change your outlook heading to Medtrade Spring

Capital Commentary

Bradley Smith, ATP, is a former DME owner and currently a managing director at Vertess Advisors, LLC, a national mergers and acquisitions advisory firm focused exclusively on the health care marketplace. He can be reached at (817) 793-3773 or bsmith@vertess.com.

How to Attract a Private Equity Investment

Three reasons this option is worth exploring

Oxygen Applications

Bill Wood is an RRT who is responsible for U.S. Homecare at Nonin Medical, Inc. Nonin invented finger pulse oximeters and is a leader in noninvasive medical monitoring. For more information, visit www.nonin.com/homecare.

Six Ways to Better Serve 
Oxygen Patients

Increase profits while efficiently helping your customers

Software Solutions

Dave Cormack is an entrepreneur with an international track record of building successful customer-centric organizations. Since 2005 he has served as president and CEO of Brightree. Go online to www.brightree.com.

Move With the Times

10 questions to ensure that your home health care technology supports growth

Open House

Marketing for Home Accessibility

Three essential questions to answer before you get started

Retail Revolution

Jack Evans is president of Malibu, Calif.-based Global Media Marketing, an HME consulting firm specializing in retail sales, layout and operations. You can reach him at jevans@retailhomecare.com or 310-457-7333.

Successfully Simple

The keys to retail vitality combine common sense with effort

HME Insights

Reduce Your Denials

Take action and reap major rewards for your company
Your Country
Yes! I also want product and service alerts from homecare industry partners.